# Refund Policy (/docs/refund-policy)

---
type: Policy
title: Refund Policy
description: When a customer can return an item, how the receipt and unused-condition rules work, and the exception for faulty goods.
status: stable
generated: { by: "claude-code/2.0", at: 2026-09-02T00:00:00Z }
ksor:
  audience: [public]
  owner: human:you
  approval: { by: human:you, at: 2026-09-02T00:00:01Z }
sources:
  - id: refund-policy-interview-2026-09-02
    title: Interview with the record owner on refund policy
    resource: "Interview with human:you, 2026-09-02T00:00:00Z, conducted by human:you"
trust_tier: unverified
build_id: sha256:8e3ef2c75bf5146da5f46f5914ca9585e0716d77fab4e14c1c86d298d9c7ea20
source_commit: b5f2836ccc2b82ceb6eb0c693d4faf14e057871c
dirty: true
ksor_version: 0.0.58
---

Customers may return an item within 30 days of purchase, provided they have
the receipt.[^refund-policy-interview-2026-09-02]

## Conditions

- The item must be unused.
- A receipt is required.
- The return must be made within 30 days of purchase.

## Faulty goods

Faulty goods are exempt from the 30-day window — a faulty item can be
returned outside that period.[^refund-policy-interview-2026-09-02]

Open question: whether faulty goods still need a receipt or must be unused
was not specified.

## Refund timing

Once a return is accepted, the refund lands within 5 working
days.[^refund-policy-interview-2026-09-02]

[^refund-policy-interview-2026-09-02]: Interview with the record owner on refund policy.