Refund Policy
When a customer can return an item, how the receipt and unused-condition rules work, and the exception for faulty goods.
- Status
- stable
- Trust
- unverified
1 min read
- Owner
- human:you
- Approved
- human:you ·
Customers may return an item within 30 days of purchase, provided they have the receipt.1
Conditions
- The item must be unused.
- A receipt is required.
- The return must be made within 30 days of purchase.
Faulty goods
Faulty goods are exempt from the 30-day window — a faulty item can be returned outside that period.1
Open question: whether faulty goods still need a receipt or must be unused was not specified.
Refund timing
Once a return is accepted, the refund lands within 5 working days.1
Footnotes
Sources
- [^refund-policy-interview-2026-09-02]Interview with the record owner on refund policy